At Nirmal Ayurveda, we do our best to bring you the best Ayurvedic products and services, we can offer for your health and wellness. Clearly and transparently in all we do in this business, the policy of no refunds, no exchange of any products and services sold through our website or through our store. Please read this policy carefully before making a purchase under which products and services are offered.
- Products
All products, including herbal remedies, supplements, oils, and other Ayurvedic goods, sold by Nirmal Ayurveda are non-returnable or exchangeable. This includes products that are opened as well as ones that are not opened. We do not accept returns or exchanges of any of our items except when the product is defective or damaged when shipped.
- Services
Our Ayurvedic consultation services our online and in-office consultations follow the **No Refund, No Exchange** policy. After receiving the consultation fee and the consultation service rendered, it cannot be refunded or exchanged. If you are not pleased with the consultation or service, please contact us directly. We have done our best possible practice, and we are doing everything we can to clarify the issue you have regarding the service.
- Damaged or Defective Products
If what we receive doesn’t meet our quality specification for a specific reason, then each case will be considered case-by-case. If something is defective in our judgment, then a replacement at our discretion even store credit of the value of that item could be available.
Please Note the Following Conditions:
- The product must be reported within 7 days after delivery.
- You will also have to provide excellent photographic evidence of the damage or defect.
- The product should not be opened, used, or otherwise compromised in any way.
If your product qualifies for a replacement, we will ensure a free replacement is sent to you. There will be no refund in terms of money.
- Order Cancellation
Please note that after an order is confirmed, payment is processed, and it cannot be canceled or modified. Care should be taken in reviewing the order to ensure that a mistake does not happen, especially on items, quantities, shipping addresses, and other details. If you have questions or concerns, we would suggest contacting our customer service team for any assistance needed. Once the orders are processed, we cannot change them, so please check everything carefully before submitting your order.
- Exceptions and Special Circumstances
Though we are stringent in our No Refund, No Exchange policy on most of the products and services, we do recognize that there exist a few special circumstances where we can make an exception on a case-to-case basis. These may include:
- correct Products Received: In the unlikely event that you receive a product that is different from what you ordered, please contact us immediately. We will make all efforts to rectify this mistake.
- Shipping Issues: In case the product either gets lost or delayed owing to shipping, you can contact our support team and we will communicate with the carrier to resolve it.
These cases are not promises but we will examine each individually.
- Customer Support and Dispute Resolution
We recognize and abide by the transparency and the lucidity of our policy and practice in terms of your purchasing or service experience at Nirmal Ayurveda. If you have any grievances or complaints please feel free to get in touch with our customer care team. We do not entertain any form of refund or exchange, but we continue and always strive to provide a great customer experience with our best possible effort to look into and deal with your problems as much as we can. Contact us using the contact details listed below, and we will help our team sort out any issue-be it a product or a service, and find a solution for possible replacements or guidance.
- Why Do We Have This Policy
Our No Refund, No Exchange policy assures us of delivering and maintaining the highest standards of service and product quality. Ayurveda is a holistic way of health and wellness and products are formulated keeping in mind the specific requirements for the individual. Once a product is sold, the same cannot be sold again or reused as it is being consumed and care has gone into selecting and preparing the Ayurvedic remedy. The consultation and treatment, too, are provided according to each individual’s requirements, and once done, cannot be reversed or traded.
- Product Information & Usage
We are proud to make sure that every product sold on our website carries proper product descriptions and usage instructions. However, it must be understood that each person will react differently based on their unique health profile to these Ayurvedic remedies. Therefore,
- Consultation Prior to Purchasing: Of course, as a general rule, we would always suggest consulting a physician/our Ayurvedic consultant prior to purchasing any new product, especially if you have certain underlying medical conditions or are taking certain medications.
- Product Effectiveness: Ayurvedic products vary in their effectiveness toward the needs of a particular individual and lifestyle. Should you have a question about whether a specific product is suitable for you, please do not hesitate to contact us for further guidance before purchasing.
This ensures you make informed decisions and are fully aware of the intended use and possible effects of the products.